HAC Polo respects the privacy of every individual who visits its Web Site and any information collected about you will be used to firstly fulfil any service you might request and secondly improve how as an organisation we serve you. We do this by making appropriate use of the information. This information will not be disclosed to anyone outside of HAC Polo, The HAC Saddle Club or the Honourable Artillery Company Charity or Regiment, and other companies with which HAC Polo has arranged services for your benefit. It will be treated in accordance with the relevant legal provisions concerning data protection and may be initially stored and processed inside or outside the European Union anywhere in the world.

You have the right as an individual to find out what information we hold about you and make corrections if necessary; you also have the right to ask us to not use the information. We will make all practical efforts to respect your wishes.

Information you provide in forms

There are many different forms on the site that enable you to interact with HAC Polo: book courses, purchase tickets, register and login to various areas of the website, and more. When you use online forms, you voluntarily provide us with information that can include your name, email address and password, home and work postal addresses, title. Other information is gathered, depending on the nature of the form.

We may use the information you provide in online forms to inform you of new products and upcoming events that may be of interest to you.

Information gathered with our online forms is often identical or similar to the same information that is gathered with our traditional printed forms. Information requested for forms on the site can include but is not limited to the following categories.

In order to help keep your details private we recommend you follow these guidelines on passwords:

  • Never use passwords that are easily guessed (like names of members of your family, pets) by those who know you.
  • Never use your own name or User ID as a password.
  • Never reuse the same password you have used the previous five times.
  • Never use passwords containing complete English or foreign words.
  • Never tell anyone your password.
  • Never post your password in obvious places.
  • Never embed your password in any automated logon procedure.
  • Never share your account with someone else.
  • We recommend that you change you password regularly
  • Always use a password that contains a combination of numbers and letters.
  • Always make your password six characters in length or more.

Site login form

We use this information to control access to various restricted areas of the site. When you log in, security technology is used to send your user ID and password over the Internet to HAC Polo.

Collection Registration and associated screens

We use this information to maintain your contact information and also to deliver website content based on your preferences.

Shopping cart and order process forms

Item(s) you are purchasing along with your billing and shipping addresses.

HAC Polo does not store credit card information such as your credit card type, number, and expiration date.

We use this information to process your order. Security technology is used when you send payment information.

Frequently Asked Questions

Information you provide when you send us an email

There are numerous email links on the site enabling you to send email to individuals or groups. When you send us an email and request a response, we use the email address you have provided to respond to your inquiry. We periodically log the nature of email requests we receive, which helps us analyze visitor interests overall and identify areas for improvement on the site.

What are the benefits to me of HAC Polo collecting my information?

Collecting this information will help HAC Polo to achieve the following:

  • To make the Site easier for you to use by not having to enter information more than once
  • Help us to provide information faster.
  • To help us create content more relevant to you.
  • To help you quickly find services or information available from HAC Polo.
  • Using information to make improvements to the Site.
  • Assessing general trends within the Web Site and its use.
  • To alert you to new events, special offers, updated information and other new services that HAC Polo considers to be of interest to you.
  • Where you have given us your permission we might authorise other companies to contact you directly.

What information would the HAC Polo Site collect?

At HAC Polo, we intend to give you as much control as possible over your personal information. In general, you can visit HAC Polo on the Web without telling us who you are or revealing any information about yourself. There are times, however, when we may need information from you, such as your name and address. It is our intent to let you know before we collect information from you on the Internet. We will only collect personal information that can be directly associated with you after you have completed the "Insider" Registration Process or placed an order in our online Collection site (see " What happens when I purchase items?").

Even before registration we will collect anonymous information about how you have used the Web Site. This is a common standard procedure for any Web Site on the Internet. The information collected does not personally identify you but may be helpful to us for marketing purposes or improving the services we offer.

If you choose to give personal information via the Internet that we may need -- to correspond with you, process an order or provide you with a subscription, for example -- it is our intent to let you know how we will use such information. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes.

How will HAC Polo collect and store this information?

The Site can collect information about you in a number of ways; either directly requesting it from you (as on a registration form) or by automatically recording information about your visit to this Site. For example we might collect data regarding your journey through the Site or record the options that you have chosen to take.

Information is stored in a secure environment protected by a combination of physical and technical measures. There is no general public access to this information.

Any information collected through the HAC Polo landing pages will be collected and stored by HAC Polo

For how long will HAC Polo store this information?

HAC Polo will store this information in a secure and protected environment for as long as we believe it will better help us to understand how we can serve you, and respect your wishes. In addition legislation might oblige us to store this information for a certain period of time.

Where will your personal information be stored?

HAC Polo operates in the United kingdom. To enable us to offer consistent service to you, our customers, wherever you may be, we manage our Internet sites from one central site. This is currently in the United States. There is not one set of data protection law that covers both Europe and the United States of America, and the European laws require you to give your unambiguous consent to us before we can transfer and store your personal data in the United States.

Why does HAC Polo collect this information?

We need this information to help us improve our services to you; we want to make it easier to tailor our courses, services and events to your particular needs; fulfil any requests or enquires relating to our events and to inform you of course related announcements.

Who does this policy apply to?

This policy applies to web sites designed for the use of individual members and visitors; it does not apply to corporate partners.

HAC Polo's Commitment to Children's Privacy

Protecting the privacy of children is important. For that reason, we never collect or maintain information other than an email address and password at our web site from those who have told us they are under 13. Upon request, parents may review their child's information or request it may be deleted.

What are cookies?

There is a technology called "cookies" which can be used to provide you with tailored information from a Web Site. A cookie is an element of data, a file that is nothing but a line of text, which a Web Site can send to your browser, which may then store it on your system. Some HAC Polo pages use cookies so that we can better serve you when you return to our Site. For example a cookie might help you to avoid having to re-enter data you have given us before.

You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. However, not accepting cookies could affect access to some areas of the site.

What are Customer Profiles?

Every registered member has a unique personal profile. Each profile is assigned a unique personal identification number, which helps us ensure that only you can access your profile.

When you register, we create your profile, assign to you a personal identification number, then might send this personal identification number back to your hard drive in the form of a cookie. This code is uniquely yours.

Your member profile might also be used to customise what you see on the Web Site to meet your personal preferences and settings.

How do I correct information about myself?

All registration pages allow you to review and update the Personal Information you have submitted. Also, you are simply given the option of cancelling your membership of the service.

What about Internet & Site Security?

We take careful measures to ensure that your private information will remain private. For example, we use a "secure technology" whenever we request personal information like your contact details. To view this site securely, you will need to use a browser such as Netscape Navigator, Firefox or Internet Explorer that supports SSL (Secure Socket Layer) security protocol. These browsers will let you know whether or not the site is secure. There's a symbol, such as a key or lock, to show you are in secure mode.

We regret that we can't guarantee that information transmitted through any email will be secure, since email sent over the Internet is not secure. For any sensitive information, please call us instead of emailing us.

What options do I have if I choose to register?

If you decide to register, you will be able to select the kind of information you want to receive from HAC Polo. If you do not want HAC Polo to communicate with you about other offers regarding HAC Polo courses, events, or services you should take the appropriate option.

These offers might be sent to you by e-mail, postal mail, telephone or any other appropriate means.

What happens if I choose not to register?

If you choose not to register or provide personal information, you will still be able to visit the HAC Polo Web Site. However you will not be able to access areas that require registration.

Even if you do not register we will sometimes collect anonymous information about how you have used the Web Site. This is information that does not personally identify you but which may be helpful for marketing or improving the services we offer.

What happens when I purchase items?

After you have added all of your selections to the shopping cart and are ready to check out, you will be asked to provide personal information such as name, shipping address, billing address, email address and possibly other information. After completing this step, your purchasing information will be collected and your order processed. Your personal information will only be used to process your order or contact you about your order.

What If I email HAC Polo?

Internet users may decide to contact us via email, and in some cases send us personally identifying information (for example, in a message containing information about your HAC Polo product or service). We will only use this information to identify the user as a HAC Polo member and to determine how to respond to the electronic mail. We will not use this information other than to resolve the matter identified in the email.

Under what conditions might this Privacy Policy not operate?

In addition to directly providing information to the HAC Polo Web Site, you might also provide Personal Information e-mail exchanges with HAC Polo. The Privacy Policy does not cover this type of transfer of your Personal Information. You should always be careful when distributing your Personal Information in this manner.

Software disclaimer

The software downloads from this site have been thoroughly scanned and tested at all stages of production, but - as with all new software - we still recommend that you run a virus checker before use. We also recommend that you have an up-to-date backup of your hard disk before using the software. HAC Polo cannot accept responsibility for any disruption, damage and/or loss of data on your data or computer system that may occur while using the software. Consult your network administrator before installing any software on a networked computer.

Limited License

This site is provided by HAC Polo and may be used for informational purposes only. By using this site or downloading materials from this site, you agree to abide by the terms and conditions, set forth in this agreement. If you do not agree to abide by these terms and conditions, do not use this site or download materials from this site. Subject to your continued compliance with the terms and conditions set forth in this agreement, HAC Polo grants you a non-exclusive, non-transferable, limited right to access, use, display, and listen to this site and the information, images, sounds, and text ('materials') thereon. You agree not to interrupt or attempt to interrupt the operation of the site in any way. HAC Polo authorizes you to view and download the materials at this site only for your personal, non-commercial use. This authorisation is not a transfer of title in the materials and copies of the materials and is subject to the following restrictions:

You may not modify the materials in any way or reproduce or publicly display, perform, distribute, or otherwise use them for any public or commercial purpose; You must not transfer the materials to any other person unless you give them notice of, and they agree to accept, the obligations arising under these terms and conditions of use. You must retain, on all copies of the materials downloaded, all copyright and other proprietary notices contained in the materials; Worldwide copyright laws and treaty provisions protect this site, including all materials, whether or not a copyright notice is present on the materials. You agree to comply with all copyright laws worldwide in your use of this site and to prevent any unauthorised copying of the materials. Except as expressly provided herein, HAC Polo does not grant any express or implied right to you under any patents, trademarks, or copyrights.

Trademark Notice

All names, images, logos identifying HAC Polo are proprietary marks of the Honourable Artillery Company a registered charity in the United Kingdom (Charity No. 208445) . These trademarks include, but are not limited to, product brand names- HAC Polo, logos and emblems. The unauthorized use of any trademark displayed on this site is strictly prohibited.


Your continued use of this site signifies your assent to the HAC Polo Privacy Policy. We reserve the right, at our discretion, to, modify, add, or remove portions of this policy at any time. Please check this page periodically for changes.

A revised privacy statement will only apply to data collected subsequent to its effective date on this version of the web site. Any revisions will be posted at least 7 days prior to its effective date. New versions of this web site may have a new privacy statement effective with its launch.

How do I contact you?

If you have any questions or comments about our privacy practices, you can contact us at :

i/c of Polo Honourable Artillery Company Finsbury Barracks City Road London EC1Y 2BQ United Kingdom